Frequently Asked Questions

Your shipping time kicks in when your item(s) have left our distribution center.All orders placed on Saturday and Sunday will be processed on the following Monday. All orders are shipped through FedEx. We do not offer Saturday delivery. Please allow 5-6 business days to receive your order.

Please allow one business day for processing at our distribution center before your order is shipped. Two-day shipping & next day orders must be placed before 2 PM CST to be processed that day. If placed after 2 PM, the order will be processed the following business day.

Unfortunately, we do not. Orders must be sent to a residence or business.

A shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package in order for you to track the status of your item.

We try to ship out orders faster than a hot knife through butter, but if your order has not left our facility we are happy to change the address on your package. Email us ASAP to make changes to your shipping address. If you have received a shipping confirmation, your order has left our facility and you will need to call the shipping provider to make adjustments.

Not quite right? If you're looking to make a return or exchange, no worries. We accept returns on all full price items 45 days from time of delivery. However -- final sale, flash sale, and items that have been worn or washed are yours for keeps. 

Go to: southernproper.loopreturns.com 
Enter your Order Number and Email Address associated with your purchase. 
Please allow one business day for an update on your return/exchange status.

Ah, the classic “My aunt does not know how to buy for me” problem. Of course, we can exchange as long as you have the Original Order number. We cannot exchange without proof of purchase. Not sure of the order number but still pretty sure your gift was purchased direct from us? Give us a call!

Exchanges and returns typically take 10 business days. To check the status of your exchange or return please send an email over to support@southernproper.com

The refund will be made in the original form of payment. Please note that for credit to your credit card, it may take up to one full billing cycle for the credit to reflect on your statement. 

No, we do not offer price adjustments.

If you place an order for an item that is not available for immediate shipment, it will be backordered. You will be notified if an item is backordered within 10 days of placing your order. You will also be given an approximate date of shipment.In the event that a backordered item is part of your order, we reserve the right to cancel the item or ship your order in multiple packages. If for any reason you would like to cancel a back-ordered item email support@southernproper.com.

Follow the link here: https://www.southernproper.com/accessories/southern-proper/stickers.html

Enter Here: https://www.southernproper.com/pages/stickerrequest

Send it to stickers@southernproper.com with the Subject Line “Sticker Design.”

This is likely because we cannot obtain authorization from your credit card company. Check to be sure the billing information matches the information on file with your card company. If your information is correct and the transaction will not authorize, give us a call and we can help!

Interested in opening an account with us? Please email our National Sales Director, Maury Lyon (maury@southernproper.com)

Do you want to be the first to hear about what’s new at Southern Proper? Really love networking on your campus and love Southern Proper?! Our Belles and Beaus Program is open to full time college students across the US. We accept applications to our program twice a year, December and July. Follow us on Social Media to be sure you don’t miss the announcement of live applications!